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These General Terms and Conditions of Sale (hereinafter the “T&Cs”) are offered by the company HOORTRADE, a simplified joint-stock company with capital of 7,500 euros, registered with the Lyon Trade and Companies Register under number 878 143 601 and who’s registered office is located at 83/85 boulevard du parc de l'Artillerie in LYON (69007) (hereinafter “HOORTRADE”).

Via its website available at the URL addresses - - - - - - - - - - - - - - - - - - - - - - - (hereinafter the “Site”), HOORTRADE offers catalog sales of consumer goods dedicated to indoor and outdoor installation (hereinafter the "Products"), (hereinafter the "Site"), HOORTRADE offers the sale of products dedicated to indoor and outdoor installation (hereinafter the "Products"), to any buyer, natural person, acting for purposes outside the scope of his professional activity and domiciled on French territory or in a Member State of the European Union (hereinafter the "Client").

Each Customer acknowledges having read, in a readable and comprehensible manner, these T&CS as well as all the information necessary for the execution of these, in accordance with Articles L.111-1 to L.111-8 and L.221 -5 of the Consumer Code, prior to the conclusion of any contract with HOORTRADE.


  • 1.1 These T&CS apply, without restriction or reservation, to any order of Products placed on the Site by the Customer.
  • 1.2 These T&Cs are intended to define the conditions for ordering Products on the Site as well as the respective rights and obligations of each of the parties in connection with the supply of the Products.
  • 1.3 Unless otherwise agreed in writing by the parties, these T&Cs take precedence over any contrary clauses from general terms and conditions previously drafted and published on the Site. They apply to the exclusion of any other agreement.
  • 1.4 These T&Cs are considered to be an integral and essential part of the contract concluded between HOORTRADE and each of its Customers. They are accessible at any time on the Site.
  • 1.5 These T&CS are systematically notified to the Customer during the validation of his order, which implies the full and unreserved acceptance of these T&CS. This acceptance consists of ticking the corresponding box provided for this purpose. Ticking this box is deemed to have the same value as a handwritten signature from the Customer.
  • 1.6 HOORTRADE reserves the right to modify and/or adapt these T&Cs at any time. In this case, only the version in force on the day of the order on the Site is validly applicable to the Customer.
  • 1.7 The fact that HOORTRADE does not avail itself, at a given time, of any of the provisions of these T&CS cannot be interpreted as a waiver to avail itself of them later.
  • 1.8 HOORTRADE invites each Customer to read these T&Cs carefully, to print them and/or save them on any durable medium, before placing an order for Products on the Site.


  • 2.1 The creation and/or holding of a personal customer account is a necessary and mandatory prerequisite in order to validate an order for Products on the Site.
  • 2.2 The Customer can create his personal account:
    • From his first visit to the Site or at any other time during a subsequent visit to the Site, from the tab provided for this purpose and accessible on all the pages of the Site.
    • When placing his order on the Site, after having chosen the Products he wishes to order and validated his “Basket”.
  • 2.3 In order to create his personal account, the Customer must provide all the required information concerning him, it being specified that any incomplete account creation cannot be validated. The login chosen by the Customer cannot be modified. In the event of an error, the Customer must recreate an account, it being specified that it is not possible to transfer data from one account to another account.
  • 2.4 Under no circumstances can HOORTRADE be held responsible for an error by the Customer in his email leading to the absence of receipt of communications from HOORTRADE relating to the follow-up of his order.


  • 3.1 Any order of Products is necessarily made through the Site. HOORTRADE strives to provide the most faithful possible visuals and descriptions of the Products. However, as these visuals and illustrative texts are not contractual, the Customer cannot engage the responsibility of HOORTRADE in this respect.
  • 3.2 HOORTRADE does not accept any order for tailor-made products that are not presented on the Site.
  • 3.3 Provided that this is expressly offered by HOORTRADE on the Site, the Customer may: Pre-order a Product that is out of stock and being restocked. Order a Product in stock. In these two cases, the Customer must pay the full amount of the order on the Site at the time of his order or pre-order.
  • 3.4 The Customer chooses directly on the Site the Product(s) he wishes to order and can, at any time, access the “My Basket” page in order to view the selected Products and validate them in order to place his order.
  • 3.5 The Customer must, in any case, connect to his personal account, if he has not done so beforehand, or failing that, create an account in order to place his order on the Site. As part of the finalization of his order, he will be required to provide additional information concerning in particular his telephone number in order to facilitate appointments for the delivery of his Products, as well as the delivery and billing address. of his order. In this regard, the Customer may not request delivery of the Products ordered in a country other than the one in which he created his personal account. Certain cities or towns are excluded from delivery (see Annex 2 of these T&CS). In any event, all orders must be duly completed and must contain the information strictly necessary for the order. The Customer is responsible for the truthfulness, accuracy and relevance of the data provided. Thus HOORTRADE cannot be held responsible in the event of late delivery due to an inaccurate or incomplete delivery address.
  • 3.6 The Customer may make changes, corrections, additions or even cancel his order, until it is validated on the order summary page, before payment.
  • 3.7 Before proceeding with the validation of his order, the Customer must read these T&Cs and accept them in their entirety andwithout reservation.
  • 3.8 After validation of his order and the information relating to the delivery, the Customer must choose the method of payment for his order in the space reserved for this purpose, add any discount code he has, then validate the payment.
  • 3.9 The contract is definitively concluded between HOORTRADE and the Customer once the order confirmation has been received by the latter. This order confirmation contains these T&Cs in PDF version. The final order cannot be the subject of any cancellation, total or partial, on the part of the Customer, except exercise of the right of withdrawal provided for in article 7. Consequently, in the event of an error in the order or duplicate, the Customer must approach HOORTRADE who may possibly allow the withdrawal of the order before delivery. In such a case, the withdrawal costs specified in paragraph 7 will be payable by the Customer.
  • 3.10 Any request relating to an order must be sent to HOORTRADE via the contact form dedicated to this purpose on the Site, accessible via the Customer's personal account.



  • 4.1 Access to the Site and to the presentation of the Products is free. Only the order of one or more Products will be subject to payment by the latter.
  • 4.2The applicable prices are those valid on the day of the order on the Site by the Customer.
  • 4.3The prices of the Products and any additional costs related to the order are indicated, in a clear and understandable manner, on the summary of the


  • 4.4 The prices will be invoiced on the basis of the rates in force at the time of the order. An invoice summarizing all the Products ordered by the Customer as well as their respective cost will be systematically sent to the Customer.
  • 4.5 The Customer will pay the price of his order, directly on the Site, according to the payment method and option selected when placing his order, and this, in accordance with the process provided for this purpose. Depending on his country of residence, different payment methods are offered by HOORTRADE to the Customer:

    • In the event of payment of an order or a pre-order with CB/Mastercard/Visa/Paypal/ SOFORT / GIROPAY / BANCONTACT / IDEAL / PRZELEWY24 / EPS / FINTECTURE, the Customer is debited when placing the order or the pre-order.
    • In the event of payment for an order or pre-order with the payment solution in 3 installments or 4 installments by credit card, service provided by ALMA (Alma SAS company), located at 176 Avenue Charles de Gaulle 92200 Neuilly-sur-Seine and registered with the RCS Nanterre under number 839 100 575, the Customer is immediately debited for the first monthly payment when placing the order or pre-order. Depending on the solution chosen, monthly payments will be deducted each month, on the anniversary date of the signing of the sales contract, until full reimbursement determined at the time of validation of the order. HOORTRADE does not act in any way as a lender within the meaning of article L.311-1 of the Consumer Code. Any refusal to grant credit by Alma for an order may result in its cancellation. Any termination of the T&Cs which bind the Client and HOORTRADE results in the termination of the T&Cs or the credit contract between Alma and the Client. Payment in three/four installments is available via our partner Alma. Payment security is ensured by ALMA and its service providers. All payments are protected by 3D Secure. Amount of purchases: Only purchases between €50 and €4,000 are eligible for payment with Alma Fees: By paying in several installments with Alma, the Customer pays legal management fees which are indicated at the time of placing the order. Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the civil code.
  • 4.6 The Customer is informed that for any payment, HOORTRADE uses a secure payment system managed by the authorized payment providers CHECKOUT and PAYPAL.
  • 4.7 Failure to pay on the due date will automatically, without prior formal notice and automatically, result in the suspension or invalidation of the Customer's order, without prejudice to any other course of action.


  • 5.1 The Products ordered on the Site are delivered with all the corresponding user and installation instructions. These documents can also be sent to the Customer at his request. The Customer is informed that in the event of an order for a Product delivered in several packages, the corresponding notices are inserted in only one of the packages delivered.
  • 5.2 The Customer is informed that the Products are delivered by means of a carrier authorized for this purpose. Delivery is offered.
  • 5.3 Unless otherwise stated on the Site during the ordering process or in the description of the Products ordered (in particular in the event of reservation or pre-order of a Product), HOORTRADE undertakes to ship the said Products within 72 working hours. from the confirmation of the order. The deadlines announced on the Site are in accordance with the practices of our authorized carriers. In any case, the Products ordered will be delivered within a maximum period of thirty (30) days after the conclusion of the contract or within the period agreed with the Customer. Pre-orders provide the Customer with the reservation of the stock of goods being received.
  • 5.4 Delivery takes place at the address indicated by the Customer. HOORTRADE does not have the possibility of modifying the address after the validation of the order. Any absence of the Customer during the delivery appointment agreed with the carrier, including in the event of an error in the delivery address and/or difficulties in contacting the Customer, will be equivalent for HOORTRADE to a refusal by the Customer to take possession of the Products. In such a case, HOORTRADE will be entitled to invoice the Customer for all or part of the additional costs related to the need to carry out a new delivery of the Product(s), of which the Customer will have been informed beforehand.
  • 5.5 In the event that the Customer does not receive the Product(s) ordered, without any justification being sent to HOORTRADE, HOORTRADE reserves the right to invoice the Customer for penalties calculated in accordance with the return costs grid 7.7).
  • 5.6 Upon delivery, the Customer takes care to immediately check the number of packages delivered and their condition. The Customer may refuse a package at the time of delivery if he notices an anomaly concerning the delivery (damage, damaged or open package, broken or damaged Products, etc.). In the event of a missing package as part of the delivery, the Customer must report it on the delivery note, mentioning the reference of the missing package, and take possession of the other packages. If the Product(s) ordered by the Customer have been damaged or damaged during their transport to the agreed place of delivery or in the absence of one or more packages, the Customer must imperatively formulate, upon delivery, any useful, precise and reasoned reservation on the delivery note presented to him by the carrier. These reservations must be formulated in a clear and detailed manner (mention of the missing or damaged packages and the number concerned among the packages delivered, description of the problem encountered and the resulting damage). General formulations, such as "subject to opening" or "subject to verification or inventory of the package" do not constitute precise and reasoned reservations as expected by HOORTRADE and have no value.
  • 5.7 The Customer is duly informed that neither the carrier nor HOORTRADE can be held responsible for the receipt of packages by a person authorized by the Customer and who would accept delivery without reservation. HOORTRADE must in any case be informed of such a situation as soon as possible in order to allow it to contact the carrier concerned and determine the follow-up to be given to the order delivered. As such, the Customer is asked to document the problems encountered (photo, comments on the delivery note) in order to facilitate the processing of returns with the carrier. In the absence of any reservations made upon delivery, the Customer acknowledges having received Products in accordance with his order and in apparent good condition, without prejudice to the Customer subsequently availing himself of the legal guarantees applicable subject to the meeting of the conditions. required.
  • 5.8 If the Customer's package is returned to HOORTRADE due to an anomaly or damage, the latter will contact the Customer upon receipt of the return package to ask him what to do with his order. If the Customer has mistakenly refused the parcel, he may request it to be returned by first paying the costs relating to the new shipment which will be communicated to him. These costs must also be paid for orders for which the shipping costs were offered when the order was placed.
  • 5.9 Any delay in delivery in relation to the date or deadline indicated to the Customer when ordering or, in the absence of indication of date or delay during the order, greater than thirty (30) days from the conclusion of the contract may lead to the resolution of the sale on the Customer's initiative, upon written request from him by registered letter with acknowledgment of receipt, if after having instructed HOORTRADE to make the delivery, he has not complied. The Customer will then be reimbursed for all sums paid, at the latest within fourteen (14) days following the date on which the contract was terminated. This clause is not intended to apply if the delay in delivery is due to a case of force majeure.


After delivery of his order and before any request for HOORTRADE's after-sales service, the Customer must ensure that he has checked all the parts contained in the packages delivered and this, within a maximum period of fourteen (14) calendar days. This complete verification is imperative in order to limit the multiple recourse to HOORTRADE's after-sales service and thus allow HOORTRADE to respond to the Customer's request(s) made at one time and as soon as possible. Otherwise, HOORTRADE's response times may be extended.


  • 7.1 The Customer has a period of fourteen (14) clear days from receipt of the Products to exercise his right of withdrawal from HOORTRADE, under the legal conditions in force referred to in the Consumer Code, without have to justify any reason or pay penalties.
  • 7.2 If he intends to exercise his right of withdrawal, the Customer must inform HOORTRADE of his decision to withdraw from the contract concluded by sending, before the expiry of the aforementioned period: With the form attached to these T&CS, in Appendix 1 and sent either by mail with acknowledgment of receipt, or via the contact form available from the customer area of the Site. Any other explicit statement, unambiguous, expressing its desire to withdraw (for example, a letter sent by registered mail with acknowledgment of receipt).
  • 7.3 In any case, the Customer must indicate a desire to withdraw without ambiguity and unequivocal.
  • 7.4 When HOORTRADE receives the withdrawal form duly completed, it will send the Customer, without delay, an acknowledgment of receipt of his withdrawal on a durable medium, to the email address provided by the Customer when ordering.
  • 7.5 Any return of a Product by the Customer to HOORTRADE before receipt of the acknowledgment of receipt and/or a written confirmation from HOORTRADE mentioning the place/site to which this Product must be returned, will be refused by HOOTRADE and returned to the sender.
  • 7.6 In any case, the Customer will be required to return the Products to HOORTRADE or any other person designated by HOORTRADE, without undue delay, and at the latest within fourteen (14) days following the communication of its decision to withdraw. In any case, the Customer must return the Product(s) concerned to HOORTRADE in its original packaging, including the instructions sent and/or any accessories.
  • 7.7 To this end, and given the nature of the Products, HOORTRADE offers the Customer a service for returning Products due to their volume and/or weight. The costs of returning the Products are made up of fixed costs of 26.45 euros including tax per package + variable costs depending on the weight of the package (see table below).
    1 46,85 €
    2 47,75 €
    3 48,65 €
    4 49,56 €
    5 50,46 €
    6 51,36 €
    7 52,26 €
    8 53,17 €
    9 54,07 €
    10 54,97 €
    11 55,87 €
    12 56,78 €
    13 57,68 €
    14 58,58 €
    15 59,48 €
    16 60,39 €
    17 61,29 €
    18 62,19 €
    19 63,09 €
    20 64,00 €
    21 64,90 €
    22 65,80 €
    23 66,70 €
    24 67,61 €
    25 68,51 €
    26 69,41 €
    27 70,31 €
    28 71,21 €
    29 72,12 €
    30 73,02 €

    Any useful verification is, in any event, carried out by HOORTRADE upon receipt of the Products. In order for HOORTRADE to carry out the necessary checks and manage his withdrawal request in optimal conditions, HOORTRADE strongly recommends that the Customer send him a photograph of the returned Product(s) and the package(s) before dispatch. HOORTRADE asks the Customer to remove the transport labels on the Packages. Items returned incomplete, damaged, damaged due to improper handling by the Customer will not be refunded in full. HOORTRADE will communicate to the Customer the value of the compensation corresponding to the damage suffered.

  • 7.8 In the event of exercise of his right of withdrawal by the Customer, all the sums paid by the Customer will be reimbursed to him by HOORTRADE, without undue delay, within fourteen (14) days from the date on which HOORTRADE is informed of the Customer's decision to withdraw. The corresponding return costs will be deducted from the refunded amount. This reimbursement may be deferred until the Products are recovered or until the Consumer Customer has provided proof of the shipment of these Products with a photograph of the Product and the package, the date chosen being that of the first of these events. Reimbursement will be made using the same means of payment as that used when placing the order, unless the Customer expressly agrees to the use of another means of payment and provided that the reimbursement does not give rise to any costs for the Customer.



When acting as a legal guarantee of conformity, the consumer has a period of two years from the delivery of the goods to act; he can choose between repairing or replacing the good, subject to the cost conditions provided for in article L.217-9 of the Consumer Code; except for second-hand goods, it is exempted from proving the existence of the lack of conformity of the good during the 24 months following the delivery of the good.
The legal guarantee of conformity applies independently of any commercial guarantee granted.
The consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code, unless the seller has stipulated that he will not be bound by any guarantee; in the event of an implementation of this guarantee, the buyer has the choice between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code. He has a period of two years from the discovery of the defect.
The postponement, suspension or interruption of the limitation cannot have the effect of extending the extinctive limitation period beyond twenty years from the day of the birth of the right in accordance with article 2232 of the Civil Code.
Any product repaired within the framework of the legal guarantee of conformity benefits from an extension of this guarantee of six months.

  • 8.1 All Products acquired on the Site benefit from the following legal guarantees, provided for by the Civil Code and the Consumer Code.
  • 8.2 The Customer is however duly informed that any modification, cutting, personalization of one or more parts of the Products delivered prevents the application of the associated legal guarantees, defined below.


  • 8.3 According to articles L.217-4 and following of the Consumer Code, the seller is required to deliver goods that comply with the contract concluded with the consumer Customer and to respond to any lack of conformity existing during the delivery of the Product. The guarantee of conformity may be exercised if a defect should exist on the day of taking possession of the Product.
  • 8.4 However, when the defect has appeared within 24 months of this date, it is presumed to fulfill this condition. But, in accordance with article L.217-7 of the Consumer Code, “the seller can challenge this presumption if it is not compatible with the nature of the [Product] or the alleged lack of conformity”. In this respect, HOORTRADE may analyze the disputed Product in order to determine whether or not the noted defect existed on the day of delivery of the Product to the Customer. On the other hand, after this period of 24 months, it will be up to the Customer to prove that the defect existed at the time of taking possession of the Product.
  • 8.5 In accordance with article L.217-9 of the Consumer Code, “in the event of a lack of conformity, the buyer chooses between the repair and the replacement of the goods. However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer”.


  • 8.6 According to articles 1641 to 1649 of the Civil Code, the Customer may request the exercise of the guarantee against hidden defects if the defects presented did not appear during the purchase, are prior to the purchase, and are sufficiently serious ( the defect must either render the Product unfit for the use for which it is intended, or diminish this use to such an extent that the buyer would not have purchased the Product or would not have purchased it at such a price if he had experienced the defect).
  • 8.7 Complaints, requests for reimbursement for a non-compliant Product must be made by post or via the contact form dedicated to this purpose and accessible on the Site from the customer area. The Customer will be reimbursed by bank transfer for the amount of his order. The costs of the refund procedure (in particular the return shipping costs of the Product concerned) will remain the responsibility of HOORTRADE.


  • 8.8 Without prejudice to the right to benefit from the legal warranties in force, as mentioned above and for which HOORTRADE remains bound in order to guarantee the conformity of the Products, the Customer may benefit from an additional commercial guarantee, depending on the Product(s) acquired.
  • 8.9 The commercial guarantee is subject to payment. The conditions of application of the guarantee are described here. The duration and amount of the commercial guarantee are also indicated on the customer's invoice appearing in his customer area.


  • 9.1 Each of the parties assumes responsibility for the consequences resulting from its faults, errors or omissions and causing direct damage to the other party.


  • 9.2 The Customer is solely responsible for the quality, precision, relevance and accuracy of the information he provides on the Site for the purpose of placing and validating his order. Any error on his part regarding the information communicated to HOORTRADE when placing his order and likely to impact the delivery of the Products ordered may give rise to a new invoicing by HOORTRADE of the costs necessary to provide for a new delivery. The responsibility of HOORTRADE can in no way be engaged in this respect.
  • 9.3 The Client is solely responsible towards HOORTRADE and, where applicable, third parties for any damage, of any nature whatsoever, caused by information communicated, transmitted or disseminated on the occasion of the award of its order and the application of these T&CS, as well as any breach on its part of these contractual stipulations.
  • 9.4 The Customer is solely responsible for the choice of Products that he orders through the Site.
  • 9.5 The assembly and mounting of the Product(s) delivered are carried out under the full responsibility of the Customer. Similarly, any possible cutting of the Product or modification of a part making up the Product is carried out under the sole responsibility of the Customer. Under no circumstances can HOORTRADE be held responsible for an assembly that does not comply with the rules of the art or with the assembly and use instructions.
  • 9.6 To ensure proper handling of the Customer's complaint, the Customer must examine the condition and contents of his package on the day of delivery in order to formulate the necessary reservations under the conditions referred to in Article 5) and notify immediately to HOORTRADE via the contact form any defect found. In the event of a defect noted, the Customer must not proceed with the assembly of the Product before the processing of his complaint by HOORTRADE (see the processing times in article 8.9 of these T&CS). In the event of assembly of the product, HOORTRADE cannot be held responsible for defects observed once the product has been assembled. Consequently, if the Customer does not inform HOORTRADE of the existence of a defective part and assembles it as part of the assembly of the Product, he cannot rely on the lack of conformity of the part.
  • 9.7 When he entrusts the assembly and installation of the Product acquired to a third-party professional service provider or installer, the latter remains solely responsible for the assembly, the means implemented for this purpose and any damage that may result for the Customer. and/or the Product on the occasion or at the end of its installation. The responsibility of HOORTRADE cannot in any case be engaged in this respect. Any request made to HOORTRADE's after-sales service in this case will be rejected by HOORTRADE. Any possible defect in the structure or shape of a component part of the Product before its assembly, drilling, etc. must, in this case, be notified to HOORTRADE without delay, it being specified that the Customer then undertakes to suspend the assembly entrusted to the third-party professional. HOORTRADE cannot be held responsible for the defect observed if the disputed part was installed or incorporated into the structure of the Product, despite the notification sent to HOORTRADE.


  • 9.8 HOORTRADE implements all the necessary measures intended to ensure the Customer the supply of quality Products and in optimal conditions. HOORTRADE assumes full responsibility for the Products offered to Customers on the Site and will deal solely with potential complaints relating to said Products.
  • 9.9 HOORTRADE cannot, however, be held liable for any damage, which would be attributable either to the Customer himself, or to the unforeseeable and insurmountable event of a third party unrelated to the contract, or to a case of force majeure.
  • 9.10 Furthermore, it cannot be held liable in the event of damage suffered by the Customer related to improper use or assembly/assembly of the Products that does not comply with the instructions, whether this installation is carried out by the Customer himself or a service provider. third party mandated by the Client.
  • 9.11 In the event of a Customer complaint related to a defect noted on a Product, HOORTRADE undertakes to acknowledge receipt of the Customer's request within forty-eight (48) working hours from receipt of the Customer's complete file (reference, quantity, photos, any information requested by HOORTRADE). In the event of a defect noted on a Product and confirmed by HOORTRADE, HOORTRADE undertakes to offer the Customer a solution adapted to his request within fourteen calendar days from the confirmation of the handling of the complaint.


  • 10.1 “Force majeure” is defined as any event beyond the control of one of the parties and which cannot be reasonably foreseen at the time of the conclusion of the contract established between HOORTRADE and the Client. Such an event will be characterized when the party, victim of such an event, is prevented from properly performing its contractual obligations, despite the implementation of adequate and appropriate measures intended to limit its effects.
  • 10.2 Neither party will be held liable vis-à-vis the other for the non-execution or delays in the execution of an obligation arising from these T&CS which would be due to the fact of the other party consecutively upon the occurrence of a case of force majeure, as recognized and defined by French case law.
  • 10.3 The case of force majeure suspends the obligations arising from these T&CS for the entire duration of its existence and neither party may, during this period, validly claim the existence of such a case of force majeure within the meaning of the article 1218 of the Civil Code in order to justify the end of its contractual relationship with the other party. However, if the case of force majeure had a duration of existence greater than thirty (30) consecutive days, it would give rise to the automatic termination of these T&CS by one or other of the parties, eight (8) days after sending a registered letter with acknowledgment of receipt notifying this decision.


  • 11.1 The Site, as well as the databases, texts, documents, information, images, photographs, graphics, logos, or any other data are protected under articles L.111-1 and following of the Intellectual Property Code and remain the exclusive property of HOORTRADE or, where applicable, of their respective owners from whom HOORTRADE has obtained the necessary operating authorizations.
  • 11.2 HOORTRADE remains the owner of all intellectual property rights filed and registered with the National Institute of Intellectual Property (INPI) and relating to the Site, as well as all intellectual property rights and copyrights. author relating to any other distinctive sign belonging to him.
  • 11.3 Any reproduction and/or representation, downloading, translation, adaptation, exploitation, distribution, dissemination and/or communication, in any form whatsoever, whether commercially or not, of all or part of the Site or of any of the rights intellectual property belonging to HOORTRADE is strictly prohibited. The Customer also refrains from any action and any act likely to directly or indirectly infringe the intellectual property rights of HOORTRADE.
  • 11.4 In the event of an infringement of the intellectual property rights relating to the Site or the rights of HOORTRADE, the Customer is invited to report it to HOORTRADE via the contact form in the customer area of the Site.



  • 13.1 These T&Cs are written in French.
  • 13.2 In the event that they should be translated into one or more languages, only the version of the text in French will prevail in the event of a dispute.


  • 14.1 These T&Cs are governed by French law.
  • 14.2 In the event of a dispute to which these T&CS (or one of their clauses) and/or the relations between the parties could give rise, the Customer may seize, at his option, in addition to one of the jurisdictions territorially competent under the Code of civil procedure, the jurisdiction of the place where he lived at the time of the conclusion of the contract or the occurrence of the harmful event.
  • 14.3 According to Article L.612-1 of the Consumer Code, it is recalled that "every consumer has the right to have free recourse to a consumer mediator with a view to the amicable resolution of the dispute between him and a professional. To this end, the professional guarantees the consumer the effective use of a consumer mediation system”.
  • 14.4 In accordance with ordinance no. 2015-1033 of August 20, 2015 and implementing decree no. 2015-1382 of October 30, 2015, any so-called consumer dispute or dispute, subject to article L.612-2 of the Consumer Code, may be the subject of an amicable settlement by mediation with the CMAP – Center for Mediation and Arbitration of Paris.
  • 14.5 To submit his dispute to the mediator, the Customer may:
    • - complete the form on the CMAP website:; Or,
    • - send their request by ordinary or registered mail to CMAP Médiation Consumption, 39 avenue Franklin D. Roosevelt, 75008 PARIS; Or,
    • - send an email to
  • 14.6 It is recalled that mediation is not compulsory, unless otherwise provided by law, and is proposed in order to resolve disputes by avoiding recourse to justice


(Please complete and send back this form only if you wish to retract from the CONTRACT)

To the attention of HOORTRADE, 83-85 boulevard du parc de l'Artillerie - 69007 LYON - France

I hereby notify you of my withdrawal from the contract relating to order number :

And concerning the Product(s) below :


Received on : __ / __/ ____

I accept the return service offered by Hoortrade (paragraph 7.7 of the T&Cs)

Date : __ / __ / ____

Signature (only in case of notification of this form on paper):


Country City Postcodes
LOIX 17111
ILE D'AIX 17123
ARS EN RE 17590
CORSE 20000 ➜ 20999
ILE TUDY 29980
GROIX 56590
ILE D'ARZ 56840
ILE D'YEU 85350
Hiddensee 18565
Pellworm 25846 - 25847 - 25849
Hallig Hooge 25859
Langeneß 25863
Hallig Oland / Hallig Gröde / Habel 25869
Föhr (Wyk) 25929 ➜ 25933
Föhr 25938
Föhr (Nieblum) 25939
Amrum (Wittdün) 25940 ➜ 25942
Amrum (Nebel) 25947 ➜ 25949
Amrum (Norddorf) 25952 ➜ 25955
Sylt (Westerland) 25961 ➜ 25970
Sylt (Sylt-Ost) 25980 - 25985 - 25986
Sylt (Rantum) 25988
Sylt (List) 25989 - 25990
Sylt (Wenningstedt) 25992 ➜ 25994
25996 ➜ 25999
Langeoog 26465
Spiekeroog 26474
Wangerooge 26486
Norderney 26548
Juist 26571
Baltrum 26579
Borkum 26757
Helgoland 27498
Neuwerk 27499
Frauenchiemsee 83256
Rab 51280 - 51281
Krk 51500
51511 ➜ 51517
51521 ➜ 51523
Cres 51555 ➜ 51557
Losinj 51550 - 51551 - 51554 - 51564
Ilovik 51552
Susak 51561
Unije 51562
Ciovo 21220 - 21223 - 21224
Drvenik 21225
Solta 21430 - 21432
Brac 21400
21403 ➜ 21405
21410 - 21412 - 21413 - 21420
21423 ➜ 21426
Hvar 21450 - 21454 - 21460 - 21462 - 21463
21465 ➜ 21467
Vis 21480 - 21483 - 21485
Kolocep 20221
Lopud 20222
Sipan 20223
Mljet 20224 ➜ 20226
Lastovo 20290
Korcula 20260 - 20263 - 20264 - 20270
20271 ➜ 20275
Krapanj 22231
Zlarin 22232
Prvic Luka 22233
Prvic Sepurine 22234
Kaprije 22235
Zirje 22236
Murter 22240
22242 ➜ 22244
Pag 23249 ➜ 23251
53291 -53294 - 53296
Vir 23234
Olib 23296
Silba 23295
Premuda 23294
Molat 23292
Ist 23293
Sestrunj 23291
Ugljan 23271 ➜ 23275
Pasman 23212
23262 ➜ 23264
Dugi Otok 23281 - 23282
23285 ➜ 23287
Rava 23283
Veli Iz 23284
Rønne 3700
Aakirkeby 3720
Nexø 3730
Svaneke 3740
Østermarie 3751
Gudhjem 3760
Allinge 3770
Klemensker 3782
Hasle 3790
Sejerø 4592
Aero 5960
Ærøskøbing 5970
Søby Ærø 5985
Fanø 6720
Fur 7884
Samsø 8305
Anholt 8592
Læsø 9940 - 9950 - 9960
Îles Baléares 07xxx
Badajoz 06000 ➜ 06019
06010 ➜ 06012
06070 - 06071 - 06080
La Pilara 06009
Base Aerea Talavera Real 06050
Olivenza 06100
Cheles 06105
San Benito De La Contienda 06106
Villarreal 06107
Santo Domingo - San Jorge De Alor 06108
San Rafael De Olivenza - San Francisco De Olivenza 06109
Villanueva Del Fresno 06110
Oliva De La Frontera 06120
Zahinos 06129
Valverde De Leganes 06130
Alconchel 06131
Higuera De Vargas 06132
Taliga 06133
Valencia Del Mombuey 06134
Talavera La Real 06140
Santa Marta 06150
Barcarrota 06160
Alvarado - La Albuera 06170
Almendral 06171
Torre De Miguel Sesmero 06172
Nogales 06173
Salvaleon 06174
Salvatierra De Los Barros 06175
La Morera - La Parra 06176
Valle De Matamoros 06177
Valle De Santa Ana 06178
Gevora Del Caudillo 06180
Sagrajas 06181
Alcazaba 06182
Novelda Del Guadiana 06183
Pueblonuevo Del Guadiana 06184
Valdelacalzada 06185
Guadiana Del Caudillo 06186
Guadajira 06187
La Roca De La Sierra 06190
Puebla De Obando 06191
Villar Del Rey 06192
Botoa - Puente De Zapaton 06193
Valdebotoa 06194
Balboa - Villafranco Del Guadiana 06195
Aldea Del Cura - Aldea De Retamal - Cortegana - Corte De Peleas 06196
Entrin Alto - Entrin Bajo 06197
Almendralejo 06200
Aceuchal 06207
Villalba De Los Barros 06208
Solana De Los Barros 06209
Torremegia 06210
Villafranca De Los Barros 06220
Ribera Del Fresno 06225
Hinojosa Del Valle 06226
Llera 06227
Hornachos 06228
Puebla Del Prior 06229
Los Santos De Maimona 06230
Fuente De Cantos 06240
Calzadilla De Los Barros 06249
Bienvenida 06250
Monesterio 06260
Segura De Leon 06270
Fuentes De Leon 06280
Usagre 06290
Montemolin 06291
Calera De Leon 06292
Cabeza La Vaca 06293
Zafra 06300
Puebla De Sancho Perez 06310
Medina De Las Torres 06320
Atalaya 06329
Valencia Del Ventoso 06330
Fregenal De La Sierra 06340
Higuera La Real 06350
Fuente Del Maestre 06360
Burguillos Del Cerro 06370
Valverde De Burguillos 06378
Jerez De Los Caballeros 06380
Valuengo 06389
Brovales - La Bazana 06389
Feria 06390
La Lapa 06391
El Raposo 06392
Alconera 06393
Bodonal De La Sierra 06394
Don Benito 06400
Conquista - Torrefresneda - Santa Amalia - Valdehornillos 06410
Medellin 06411
Hernan Cortes - Ruecas - Vivares 06412
Mengabril 06413
Yelbes 06415
Castuera 06420
Monterrubio De La Serena 06427
Puerto Hurraco 06428
Benquerencia De La Serena - Puerto Mejorada 06429
Zalamea De La Serena 06430
Esparragosa De La Serena 06439
Malpartida De La Serena 06440
Higuera De La Serena 06441
Retamal De Llerena 06442
Campillo De Llerena 06443
Valencia De Las Torres 06444
Higuera De Llerena 06445
San Cristobal De Zalamea 06446
Quintana De La Serena 06450
Valle De La Serena 06458
La Guarda 06459
Campanario 06460
Magacela 06468
La Coronada 06469
Guareña 06470
Villagonzalo 06473
Valdetorres 06474
Oliva De Merida 06475
Palomas 06476
Puebla De La Reina 06477
Manchita 06478
Cristina 06479
Montijo 06480
La Nava De Santiago 06486
Cordobilla De Lacara 06487
Carmonita 06488
Lacara, De (Poblado) 06489
Puebla De La Calzada 06490
Lobon 06498
Barbaño 06499
San Vicente De Alcantara 06500
Alburquerque 06510
La Codosera 06518
Bacoco - Benavente - El Marco - La Rocita De Mayorga 06519
Cabeza Del Buey 06600
Peñalsordo 06610
Zarza Capilla 06611
Capilla 06612
Helechal 06613
Almorchon 06614
Nava, La (De Almorchon) 06615
Esparragosa De Lares 06620
Puebla De Alcocer 06630
Talarrubias 06640
Siruela 06650
Sancti-Spiritus 06655
Garlitos 06656
Risco 06657
Tamurejo 06658
Baterno 06659
Fuenlabrada De Los Montes 06660
Herrera Del Duque 06670
Villarta De Los Montes 06678
Peloche 06679
Castilblanco 06680
Valdecaballeros 06689
Garbayuela 06690
Pantano De Cijara 06691
Helechosa De Los Montes 06692
Villanueva De La Serena 06700
Entrerrios 06710
Gargaligas 06711
Zurbaran 06712
Los Guadalperales 06713
La Haba 06714
Rena 06715
Villar De Rena 06716
Palazuelo 06717
Puebla De Alcollarin 06717
Castillo De La Encomienda 06718
El Torviscal 06719
Valdivia 06720
Acedera - Obando 06730
Vegas Altas 06731
Orellana La Vieja 06740
Orellana De La Sierra 06750
Navalvillar De Pela 06760
Casas De Don Pedro 06770
Merida 06800
Calamonte 06810
Don Alvaro 06820
La Zarza 06830
Alange 06840
Arroyo De San Servan 06850
Esparragalejo 06860
La Garrovilla 06870
Torremayor 06880
Valverde De Merida 06890
Mirandilla 06891
Trujillanos 06892
San Pedro De Merida 06893
Aljucen 06894
El Carrascalejo 06894
Llerena 06900
Puebla Del Maestre 06906
Pallares 06907
Santa Maria La Nava 06908
Trasierra 06909
Granja De Torrehermosa 06910
Peraleda Del Zaucejo 06919
Azuaga 06920
Valverde De Llerena 06927
Malcocinado 06928
La Cardenchosa 06929
Berlanga 06930
Maguilla 06939
Ahillones 06940
Villagarcia De La Torre 06950
Casas De Reina 06960
Reina 06970
Fuente Del Arco 06980
Bohonal 13110
Kihnu 88001 ➜ 88005
Osmussaare 91217
Vormsi 91301 ➜ 91320
Hiiuma 92001 ➜ 92420
Saaremaa 93001 ➜ 94799
96027 - 96098
Piirissaare 62601
Helsinki 00190
Tirmo 07360
Pellinki 07370
Suurpellinki 07390
Barösund 10270
Tammisaari 10600
Velkua 21195
Lillandet 21650
Nauvo 21660
Pärnäinen 21670
Nötö 21680
Korppoo 21710
Korpoström 21720
Utö 21740
Norrskata 21750
Houtskari 21760
Mossala 21770
Emkarby 22220
Eckerö 22270
Storby 22271
Pålsböle 22310
Tjudö 22330
Geta 22340
Kastelholm 22520
Sund 22530
Vårdö 22550
Lemland 22610
Lumparland 22630
Föglö 22710
Sottunga 22720
Mariehamn 22100 - 22101 - 22120 - 22140 - 22160
Gottby 22130
Jomala 22150
Emkarby 22220
Hammarland 22240
Eckerö 22270 - 22271
Pälsböle 22310
Ödkarby 22320
Tjudö 22330
Geta 22340
Godby 22410 - 22411
Saltvik 22430
Kastelholm 22520
Sund 22530
Lemland 22610
Lumparland 22630
Föglö 22710
Sottunga 22720
Kökar 22730
Seglinge 22810
Kumlinge 22820
Enklinge 22830
Lappoby-Åland 22840
Torsholma 22910
Brändö - Åland 22920
Fiskö 22930
Åva 22940
Jurmo - Åland 22950
Värdö 22550
Åva 22940
Iniö 23390
Angelniemi 25230
Hiittinen 25940
Rosala 25950
Högsåra 25960
Kesälahti 59800
Suurikylä 59810
Purujärvi 59820
Isokyrö 61500
Lehmäjoki 61520
Orismala 61550
Orisberg 61560
Norinkylä 61840
Kristiinankaupunki 64100
Tiukka 64140
Närpes 64200
Kalax 64210
Yttermark 64220
Närpes St 64230
Böle 64240
Pjelax 64250
Kaskinen 64260
Lapväärtti 64300
Dagsmark 64320
Karijoki 64350
Myrkky 64370
Metsälä 64440
Kallträsk 64450
Härkmeri 64460
Skaftung 64480
Siipyy 64490
Nämpnäs 64510
Norrnäs 64530
Rangsby 64550
Övermark 64610
Teuva 64700
Perälä 64720
Horo 64740
Peltola 64760
Äystö 64770
Vanhakylä 64810
Kärjenkoski 64820
Villamo 64830
Heikkilänjoki 64840
Möykky 64850
Isojoki 64900
Kodesjärvi 64930
Vaasa 65100 - 65130 - 65170 - 65200 - 65230 - 65280 - 65300 - 65320 - 65350 - 65370 - 65380
Sundom 65410
Sulva 65450
Tölby 65460
Rimal 65470
Vikby 65480
Helsingby 65520
Mustasaari 65610
Karperö 65630
Koskö 65650
Singsby 65710
Jungsund 65730
Iskmo 65760
Raippaluoto 65800
Björköby 65870
Norra Vallgrund 65920
Södra Vallgrund 65930
Söderudden 65970
Maalahti 66100
Övermalax 66140
Långåminne 66160
Korsnäs 66200
Molpe 66210
Bergö 66220
Korsbäck 66230
Petolahti 66240
Svarvar 66260
Pörtom 66270
Taklax 66280
Harrström 66290
Töjby 66295
Jurva 66300
Niemenkylä 66320
Hakko 66330
Sarvijoki 66340
Tainus 66350
Kesti 66360
Närvijoki 66370
Laihia 66400
Ruto 66420
Vedenoja 66430
Tervajoki 66440
Jakkula 66450
Haapala 66460
Jukaja 66470
Vähäkyrö 66500
Merikaarto 66510
Veikkaala 66520
Koivulahti 66530
Petsmo 66540
Västerhankmo 66550
Österhankmo 66560
Kuni 66580
Vassor 66590
Vöyri 66600
Maksamaa 66640
Bertby 66660
Kaurajärvi 66680
Kaitsor 66710
Oxkangar 66730
Nurmes 75500
Nurmes 75530
Savikylä 75650
Ylä-Luosta 75680
Valtimo 75700
Karhunpää 75710
Pajukoski 75740
Puukari 75770
Mujejärvi 75790
Ylä-Valtimo 75840
Saramo 75890
Petäiskylä 75930
Mujejärvi 75940
Kohtavaara 75970
Höljäkkä 75990
Joensuu 80100 - 80110 - 80130 - 80140 - 80160 - 80170 - 80200 - 80210 - 80220 - 80230 - 80260
Reijola 80330
Ylämylly 80400
Onttola 80510
Lehmo 80710
Kontiolahti 80770
Kontioniemi 80780
Kontioranta 80790
Paihola 80850
Kulho 80910
Kontiolahti 81100
Katajaranta 81120
Romppala 81160
Eno 81200
Louhioja 81210
Jakokoski 81220
Mönni 81230
Lehtoi 81235
Ahveninen 81260
Paukkaja 81270
Uimaharju 81280
Ukkola 81290
Haapalahti 81295
Kuismavaara 81320
Luhtapohja 81330
Tokrajärvi 81350
Sarvinki 81360
Revonkylä 81390
Tyrjänsaari 81420
Kivilahti 81430
Huhus 81450
Käenkoski 81460
Naarva 81470
Vuonisjärvi 81560
Kelvä 81570
Vuonislahti 81590
Hattuvaara 81650
Lehmikylä 81660
Lieksa 81700
Lieksa 81720
Pankakoski 81750
Jamali 81810
Kylänlahti 81820
Mätäsvaara 81850
Viekijärvi 81860
Pankajärvi 81950
Jongunjoki 81970
Heinävaara 82110
Keskijärvi 82120
Kiihtelysvaara 82140
Oskola 82160
Uskali 82170
Huhtilampi 82180
Hammaslahti 82200
Suhmura 82210
Niittylahti 82220
Nieminen 82290
Rääkkylä 82300
Oravisalo 82310
Rasivaara 82335
Tikkala 82350
Onkamo 82360
Tolosenmäki 82380
Haarajärvi 82395
Puhos 82430
Hummovaara 82460
Heinoniemi 82490
Kitee 82500
Kiteenlahti 82510
Juurikka 82580
Närsäkkälä 82590
Tohmajärvi 82600
Värtsiläv 82655
Uusi-Värtsilä 82660
Kaurila 82670
Niirala 82675
Littilä 82685
Kovero 82710
Tuupovaara 82730
Öllölä 82750
Hoilola 82760
Kaustajärvi 82770
Marjovaara 82815
Maukkula 82820
Haukivaara 82830
Pirttiaho 82840
Kinnasniemi 82850
Kokinvaara 82865
Luutalahti 82870
Mannervaara 82880
Ilomantsi 82900
Sonkaja 82915
Lehtovaara 82960
Hattu 82967
Möhkö 82980
Liperi 83100
Salokylä 83130
Puromäki 83140
Roukalahti 83150
Tutjunniemi 83160
Risti 83320
Kaatamo 83330
Kaarnalampi 83340
Viinijärvi 83400
Käsämä 83430
Vaivio 83450
Harinjärvi 83460
Ahonkylä 83480
Outokumpu 83500
Kokonvaara 83550
Kuusjärvi 83630
Varislahti 83660
Polvijärvi 83700
Kuorevaara 83720
Sotkuma 83750
Sola 83760
Horsmanaho 83780
Kinahmo 83825
Hukkala 83830
Ruvaslahti 83835
Saarivaara 83840
Martonvaara 83855
Polvela 83870
Kajoo 83880
Juuka 83900
Paalasmaa 83910
Vihtasuo 83915
Nunnanlahti 83940
Ahmovaara 83950
Koli 83960
Tuopanjoki 83985
Hailuoto 90480
Except Sicily and Sardinia
Ventotene 04020
Ponza 04027
Sardaigne 07000 ➜ 09999
La Maddalena 07024
Asinara Cala d´Oliva 07046
Carloforte 09014
Campione* 22060
Livigno* 23030
Monte Isola 25050
Pellestrina 30010
San Pietro in Volta 30010
Burano 30012
Venezia 30100 - 30121
Sant´Elena 30122
Venezia 30122 ➜ 30126
30131 ➜ 30133
Venezia 30141
Alberoni 30126
Lido di Venezia 30126
Malamocco 30126
Giudecca 30133
Sacca Fisola 30133
Murano 30141
Cavo 57038
Cavoli 57034
Gorgona Isola 57030
La Pila 57034
Marciana 57030
Poggio 57030
Pomonte 57030
Procchio 57030
San Piero in Campo 57034
Sant´Ilario 57034
Seccheto 57034
Capoliveri 57031
Capraia Isola 57032
Marciana Marina 57033
Campo nell´ Elba 57034
Marina di Campo 57034
Pianosa Isola 57034
Porto Azzurro 57036
Carpani 57037
Magazzini 57037
Portoferraio 57037
San Giovanni 57037
Rio Marina 57038
Rio Nell´Elba 57039
Campese - Giglio Isola - Giglio Porto 58012
Île d'Elbe & Thyrréniennes 58013 - 58018
Giannutri 58019
Isole tremiti 71040
San Domino 71040
San Nicola 71040
Tremiti Isole 71040
Barano d´Ischia 80070
Buonopane 80070
Fontana 80070
Marina Grande di Capri 80073
Panza 80075
Piedimonte d´Ischia 80077
Sant´Angelo 80070
Serrara 80070
Succhivo 80070
Testaccio d´Ischia 80070
Anacapri 80071
Capri 80073
Casamicciola Terme 80074
Forio 80075
Monterone 80075
Lacco Ameno 80076
Ischia 80077
Ischia Ponte 80077
Ischia Porto 80077
Ischia San Michele 80077
Sant´Antuono D´Ischia 80077
Procida 80079
Ustica 90010
Pantelleria 91017
Favignana 91023
Lampedusa 92010
Linosa 92010
Alicudi 98050
Filicudi 98050
Panarea 98050
Stromboli 98050
Vulcano 98050
Canneto Lipari 98052
Lipari 98055
Longyearbyen 9170
Svalbard 9171
Isfjord pä Svalbard 9172
Ny-Alesund 9173
Hopen 9174
Sveagruva 9175
Bjornoya 9176
Hornsund 9177
Barentsburg 9178
Pyramiden 9179
Vlieland 8899
Terschelling 8881 ➜ 8884
8891 ➜ 8897
Ameland 9161 ➜ 9164
Schiermonnikoog 9166
Texel 1791 ➜ 1797
Marken 1156AA - 1156ZZ
Madère 9000 ➜ 9390
Açores 9500 ➜ 9690
9700 ➜ 9950
9960 ➜ 9989
Stockholm Segeltorp 10005 - 13025 - 13033 - 13034 - 13036 - 13038 - 13039 - 13042 - 13043 - 13055 - 13056
Drottningskär 37022
Gothenburg archipelago 43080 ➜ 43089
43095 ➜ 43097
Nordkoster 45204
Sydkoster 45205
Åstol 47112 - 47113
Dyrön 47114 - 47115
Västra Götaland 47500 ➜ 47599
Gotland 62000 ➜ 62999
Holmön 91803
Blidö 76017
Yxlan 76018
Stockholm Tomteboda 76019

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Welcome to Cazeboo!

Specializing in the online sale of modern exterior fittings, in particular terrace and garden covers, Cazeboo makes it a point of honor to offer you a complete offer to add value to your exterior according to the latest market trends, at ultra-competitive prices!

Quality at the right price! This is Cazeboo's motto!

All our products have been thought out and designed in kit form.
Easy and quick to install, assemble your Cazeboo pergolas, gazebos and carports yourself will be child's play.

All our models have been designed to combine both safety and aesthetics.

Cazeboo offers you the choice to meet all your desires and requirements: canvas pergola, bioclimatic, garden arbor, carport, kiosk, ...
At Cazeboo, everything is done to satisfy you!
Also discover all our accessories for an exterior that looks like you: canvas and spare roof parts will be offered to perfect your project.

To facilitate your choice, you have all the technical information, a detailed product description, as well as visuals in situation on all of our product sheets.

Payments are secure and delivery is free so profit take it and have a good shopping!